At winapk, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, why we collect it, how it is stored and protected, and what rights you have over your information at every stage of your winapk journey.
| Data Type | Purpose | Retention |
|---|---|---|
| Identity (CNIC, Name) | KYC verification, age check, fraud prevention | 5 years post-account closure |
| Contact (Email, Phone) | Account communication, support, 2FA OTP | Duration of account + 2 years |
| Financial (Payment method) | Deposit/withdrawal processing, AML compliance | 5 years per regulatory requirement |
| Transactional (Bets, wins) | Account history, dispute resolution, licensing | 5 years post-account closure |
| Technical (IP, device) | Security, duplicate account detection | 12 months rolling |
| Cookies & Analytics | Platform improvement, session management | As per cookie settings |
winapk ("we," "us," "our") is committed to protecting the personal data and privacy of every player who registers and uses our platform at winapk.app. This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, how we safeguard it, and the rights available to you as a valued winapk player based in Pakistan.
This policy applies to all personal data processed in connection with your use of the winapk website, mobile platform, live casino, cricket betting, slot games, and any customer support interactions. By registering a winapk account and using our services, you acknowledge that you have read and understood this Privacy Policy.
winapk takes a transparent, responsible approach to data privacy. We do not sell your personal data to third parties for their own marketing purposes. We do not share your information with anyone who does not have a legitimate, documented reason to receive it. Every data processing activity at winapk is governed by the obligations set out in our international gaming license and applicable data protection standards.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is winapk, the operator of the winapk.app platform. winapk operates under an international online gaming license and processes player data in accordance with the data protection obligations attached to that license.
If you have any questions, requests, or concerns regarding how winapk processes your personal data, you may contact our Data Protection team directly using the contact details provided in Section 14 of this policy. All data-related inquiries are handled by our dedicated compliance team, which is available during business hours (9 AM – 10 PM PKT).
When you create a winapk account, we collect your full legal name as it appears on your Pakistani CNIC, your date of birth, your CNIC number, your city of residence (for example, Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or Peshawar), and your chosen account username. This information is collected for the purposes of identity verification, age verification (confirming you are 21 or older), and Know Your Customer (KYC) compliance.
We collect your email address and your Pakistani mobile phone number at the time of registration. These are used for account communication, sending transaction confirmations, delivering one-time passwords (OTPs) for two-factor authentication, and for customer support purposes. You may also receive promotional communications from winapk to your registered email address, subject to your marketing preference settings.
To process deposits and withdrawals, winapk collects the details of your chosen payment method. Depending on which method you use, this may include your JazzCash or EasyPaisa mobile wallet number, your bank account name and account number (for HBL, UBL, or Meezan Bank transfers), your SadaPay account details, or your USDT TRC20 wallet address. winapk does not store full card numbers or CVV codes. All financial data is processed through encrypted, PCI-compliant payment channels.
As part of our anti-money laundering (AML) and Know Your Customer obligations, winapk may request copies of identity documents including a scan or photograph of your CNIC (front and back), a recent utility bill or bank statement for proof of address, and in some cases a selfie photograph alongside your CNIC for identity confirmation. These documents are stored securely and accessed only by authorised compliance personnel.
We maintain a full record of your account activity including all deposits, withdrawals, bet placements, game rounds played, bonus claims, and account balance changes. This transactional data is essential for account management, dispute resolution, and our regulatory reporting obligations under our international gaming license.
When you access winapk, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), session timestamps, and page interaction logs. This data is used for security monitoring, fraud detection, duplicate account identification, and platform performance optimisation.
If you contact winapk via live chat, email, or any other support channel, we retain records of those communications. This includes the content of your messages, timestamps, and the resolution status of any support tickets. These records are kept to ensure service quality and to resolve any future disputes relating to the same matter.
winapk collects your personal data through the following means:
winapk uses your personal data only for the specific, documented purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Every data processing activity carried out by winapk rests on one of the following legal bases:
winapk does not sell, rent, or trade your personal data. We share your data only in the following limited, documented circumstances:
To process your deposits and withdrawals, we share the minimum necessary financial data with your chosen payment provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or our USDT TRC20 processing partner. These providers are contractually bound to process your data only for the purpose of completing your transaction and are not permitted to use your data for any other purpose.
winapk uses licensed third-party KYC verification services to assist with CNIC and document verification. These partners receive only the specific documents required for the verification check and are bound by strict data processing agreements with winapk.
Our game content providers, platform infrastructure partners, and customer support tooling providers may process certain account or session data as part of delivering the winapk service. All such third parties operate under data processing agreements and are permitted to process your data only for the specific service they provide to winapk.
winapk is obligated to share relevant player data with regulatory authorities, licensing bodies, or law enforcement agencies where required by law or by the conditions of our gaming license. This includes reporting suspicious transactions to relevant authorities as part of our AML obligations. winapk will not notify the account holder when such a disclosure is made if doing so would be unlawful or would prejudice an ongoing investigation.
In the event that winapk's business or any part of it is acquired, merged, or transferred to another entity, your personal data may form part of the assets transferred. In such circumstances, winapk will take reasonable steps to ensure that the receiving entity honours the commitments made in this Privacy Policy with respect to your personal data.
winapk retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:
Once the applicable retention period expires, winapk will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.
winapk employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes the following:
Cookies are small text files placed on your device by a website when you visit it. winapk uses cookies and similar technologies (such as local storage and session tokens) to make the platform function correctly, to keep you securely logged in, and to understand how Pakistani players use and navigate the site so we can continue improving the experience.
You can control non-essential cookies through your browser settings or through the winapk cookie preference panel, accessible from the footer of winapk.app. Please note that disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions on winapk.
As a winapk player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request." winapk will respond to all valid requests within thirty (30) days.
Under the data protection framework governing our international gaming license, you hold the following rights over the personal information winapk holds about you.
You may request a copy of all personal data winapk holds about you at any time. We will provide this in a readable format within 30 days of a valid request.
If any personal data winapk holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may request that winapk restricts how your data is processed — for example, while a rectification request is being resolved — without requiring full deletion.
You may request that winapk provides your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
You may object to winapk processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
winapk is an online gaming platform intended exclusively for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The collection of date of birth and CNIC data during registration is specifically designed to verify that every winapk account holder meets this minimum age requirement before they are permitted to deposit funds or place bets.
If winapk becomes aware that a player account belongs to a person under 21 years of age, we will take the following immediate steps: the account will be suspended without notice; all deposits will be refunded to the original payment method after identity verification; any winnings generated during the period of underage use will be voided and will not be paid out; and the incident will be reported to our licensing authority as required under our regulatory obligations.
Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has registered on winapk, please report this immediately to [email protected] with the subject line "Underage Account Report."
winapk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or updates to our gaming license obligations. When material changes are made to this policy, winapk will notify all registered players via their registered email address and will publish a prominent notice on winapk.app at least fourteen (14) days before the revised policy takes effect.
The "Effective Date" shown at the top of this policy reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how winapk protects your personal data. Your continued use of the winapk platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
If you do not agree with any changes made to this Privacy Policy, you must stop using the winapk platform and may request account closure by contacting our support team at [email protected].
For any questions, concerns, or formal requests relating to this Privacy Policy or how winapk handles your personal data, please reach out to our Data Protection team using the details below. All contact details are provided as plain text only.
Privacy protection at winapk is not a checkbox exercise. These are the active measures in place every day to keep your personal data safe across our platform.
Every connection to winapk.app is protected with 256-bit SSL encryption. Your login credentials, payment details, and personal data travel over the internet in fully encrypted form at all times.
winapk's KYC process verifies every player's identity using CNIC data before withdrawal privileges are granted — protecting all players from fraud and ensuring only legitimate account holders receive funds.
winapk does not sell, rent, or broker your personal data to any third party for marketing, advertising, or commercial purposes. Your data stays within the winapk ecosystem and its licensed service partners only.
Your winapk account is secured with OTP-based two-factor authentication sent to your registered Pakistani mobile number — adding a second layer of protection against unauthorised logins.
Access, correct, restrict, or request deletion of your personal data at any time by contacting our Data Protection team. We process all valid data rights requests within 30 days without any fee.
winapk does not hold your data indefinitely. Every category of data has a clearly defined retention period, after which it is securely deleted or anonymised so it can no longer be linked to you.
Your personal data is in safe hands at winapk. Join players across Karachi, Lahore, Islamabad, and Faisalabad on Pakistan's most trusted licensed gaming platform — cricket betting, live casino, and 500+ slots, all in PKR.